---
title: "contact"
url: "https://ghostgunkits.shop/contact/"
language: "en-US"
updated: "2026-03-20T20:29:30+00:00"
---

# contact

## Get in Touch

### Contact Us

Questions about your order, our products, or need help? We’re here for you. Fill out the form below or reach out directly.

#### Address

2320 Donley Dr Suite C Austin TX 78758

#### Email

support@ghostgunkits.shop

#### Business Hours

Mon – Fri: 9am – 5pm CST

Orders processed within 2 business days.

### Frequently asked questions

### FAQ

 HOW DO I PLACE AN ORDER ?

browse the shop menu , pick out the product(s) of interest, proceed to checkout, fill out your delivery details and pick a payment option from the listed, then click checkout.

Next send your order number on the website live chat setion and we will provide you with the payment information from the option you chose.

 HOW LONG DOES SHIPPING TAKE

Orders are processed within 2 business days. Once shipped, you’ll receive a tracking number via email. Shipping charges and delivery estimates are calculated at checkout. Orders are not shipped on weekends or holidays.

 WHEN DO I RECIEVE TRACKING ?

Tracking is issued same day your order is placed

 HOW TO REFUND AN ITEM ?

Email support@ghostgunkits.shop for approval and a Return Merchandise Authorization (RMA) number. Ship the item in original packaging with proof of purchase to: 13740 N Highway 183, Ste J-2, Austin, TX 78750-1832. You are responsible for return shipping costs – we recommend using a trackable method..

 HOW LONG TILL I GET REFUNDED ?

After we receive and inspect your return, please allow up to 10 business days to process. You’ll receive an email notification when your return has been processed..

 WHAT IF MY ORDER ARRIVED DAMAGED ?

Contact us immediately at support@ghostgunkits.shop with a description of the damage and photos of the item and packaging. We’ll work with you to resolve the issue quickly..